{"id":1034,"date":"2019-06-04T21:27:22","date_gmt":"2019-06-05T02:27:22","guid":{"rendered":"https:\/\/2019.birmingham.wordcamp.org\/?post_type=wcb_session&#038;p=1034"},"modified":"2019-08-16T16:18:08","modified_gmt":"2019-08-16T21:18:08","slug":"dealing-with-problem-clients-building-fences-around-friendly-monsters","status":"publish","type":"wcb_session","link":"https:\/\/birmingham.wordcamp.org\/2019\/session\/dealing-with-problem-clients-building-fences-around-friendly-monsters\/","title":{"rendered":"Dealing with Problem Clients &#8211; Building Fences Around Friendly Monsters"},"content":{"rendered":"\n<p>Spend time talking with a group of web business owners and the conversation will inevitably include someone\u2019s unfortunate experience with a terrible client. Most web pros have a story or two (or eight). While bad clients can\u2019t be completely avoided, there are strategic steps any business owner can take to contain the impact of a bad client. <\/p>\n\n\n\n<p>In this session, Nathan will explain the how to create a system that preserves workflow and keeps problem clients in check.<\/p>\n\n\n\n<p>Take aways: (1) four fences that will keep problem clients in check, (2) the friendly monsters you should know and how to contain them, and (3) the payoff of protecting your business by building good fences.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Spend time talking with a group of web business owners and the conversation will inevitably include someone\u2019s unfortunate experience with a terrible client. Most web pros have a story or two (or eight). While bad clients can\u2019t be completely avoided, there are strategic steps any business owner can take to contain the impact of a &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/birmingham.wordcamp.org\/2019\/session\/dealing-with-problem-clients-building-fences-around-friendly-monsters\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Dealing with Problem Clients &#8211; Building Fences Around Friendly Monsters&#8221;<\/span><\/a><\/p>\n","protected":false},"author":8303970,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1565447400,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"https:\/\/2019.birmingham.wordcamp.org\/files\/2019\/08\/WPYALL-2019-Dealing-with-Problem-Clients.pdf","_wcpt_session_video":"","_wcpt_speaker_id":[957],"footnotes":""},"session_track":[289],"session_category":[],"class_list":["post-1034","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-business","entry"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pasL8c-gG","session_date_time":{"date":"August 10, 2019","time":"9:30 am"},"session_speakers":[{"id":"957","slug":"nathan-ingram","name":"Nathan Ingram","link":"https:\/\/birmingham.wordcamp.org\/2019\/speaker\/nathan-ingram\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/birmingham.wordcamp.org\/2019\/wp-json\/wp\/v2\/sessions\/1034","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/birmingham.wordcamp.org\/2019\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/birmingham.wordcamp.org\/2019\/wp-json\/wp\/v2\/types\/wcb_session"}],"author":[{"embeddable":true,"href":"https:\/\/birmingham.wordcamp.org\/2019\/wp-json\/wp\/v2\/users\/8303970"}],"version-history":[{"count":3,"href":"https:\/\/birmingham.wordcamp.org\/2019\/wp-json\/wp\/v2\/sessions\/1034\/revisions"}],"predecessor-version":[{"id":2302,"href":"https:\/\/birmingham.wordcamp.org\/2019\/wp-json\/wp\/v2\/sessions\/1034\/revisions\/2302"}],"speakers":[{"embeddable":true,"href":"https:\/\/birmingham.wordcamp.org\/2019\/wp-json\/wp\/v2\/speakers\/957"}],"wp:attachment":[{"href":"https:\/\/birmingham.wordcamp.org\/2019\/wp-json\/wp\/v2\/media?parent=1034"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/birmingham.wordcamp.org\/2019\/wp-json\/wp\/v2\/session_track?post=1034"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/birmingham.wordcamp.org\/2019\/wp-json\/wp\/v2\/session_category?post=1034"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}