Dealing with Problem Clients – Building Fences Around Friendly Monsters

Spend time talking with a group of web business owners and the conversation will inevitably include someone’s unfortunate experience with a terrible client. Most web pros have a story or two (or eight). While bad clients can’t be completely avoided, there are strategic steps any business owner can take to contain the impact of a bad client.

In this session, Nathan will explain the how to create a system that preserves workflow and keeps problem clients in check.

Take aways: (1) four fences that will keep problem clients in check, (2) the friendly monsters you should know and how to contain them, and (3) the payoff of protecting your business by building good fences.

Speaker

Published by nathaningram

Nathan Ingram is a business coach who helps MicroAgency owners build stronger, more sustainable businesses. Based in Birmingham, Alabama, he has been building websites professionally since 1995 and operates Brilliant Web Works, providing custom WordPress solutions for clients. Nathan is the creator of MonsterContracts (proven contracts for WordPress client work) and writes the Agency News Weekly column at PostStatus. Nathan has spoken internationally at more than 60 WordCamps, and served for many years as an organizer for WordCamp Birmingham #WPYall.

WordCamp Birmingham 2019 is over. Check out the next edition!